FAQ

How does it work?

You provide me with an email and your Ark address, and you get an email from Bitdefender directly.

After your sign up, you will get an email from me, which will ask if you are ready to get on-boarded into the system. I will add each new user one at a time, because I need to see your system pop up in my console, where I then add your Ark address to the label section. That's how I tie your system to your address, so please respond timely to the email, and we can start the process. Once you do, you will get an email from Bitdefender with your download, and once you install it, that's it. You're protected. You will get a follow up email from me telling you the status. It will also include the password to Power User / Uninstall. My contact info will be provided to you in case you have any issues.

Note on installing Bitdefender - It will remove other scanners/ AV programs you have installed on your system, so they don't conflict with each other. If you decline to remove them, the installation will stop. If you don't want to do this, please don't request an install or services. There is no way around this with Bitdefender. You can install them after you install Bitdefender if you want, but I can't rate performance or any issues / harm it could cause to your system. Also, it should be noted- if you install Bitdefender and see it's not the right fit for you, please make sure you have your installs and keys for any previous AV programs. There is nothing I can do to recover them or reimburse you for them.